Returns & Exchanges
Need a different size? Product didn’t work out? We’ve got you covered with our Satisfaction Guarantee and all the details you need for easy returns.
We stand behind everything we sell. If you’re not satisfied with your THECLOSETSTORY purchase, you can return it for a replacement or refund within 30 days of purchase/ delivery date—with a few exceptions.
Exceptions to return policy
If returned merchandise does not meet the conditions of the Satisfaction Guarantee, including the following return exceptions, it will be declined. If returned by mail, your package will be mailed back to you.
Final sale items
All sales are final on THECLOSETSTORY, lift tickets, passes and gift cards as noted at the time of purchase.
The THECLOSETSTORY Satisfaction Guarantee policy doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents.
Unwashed or excessively dirty products
Items that have been used since purchase must be cleaned prior to returning. Merchandise that is not cleaned or laundered may be declined and sent back.
If your item has a manufacturing defect in materials or workmanship, you can return it at any time, regardless of purchase date. For information about the warranties covering products sold by THECLOSETSTORY and warranty returns.
THECLOSETSTORY Store Garage Sale items
THECLOSETSTORY Garage Sales are in-store events where we sell merchandise “AS IS” and all sales are final. Merchandise purchased at an THECLOSETSTORY Store Garage Sale that is sent to the THECLOSETSTORY Returns Department will be sent back to you.
Return to a store
Not available now!
Returning an online order to a store? Speed up your in-store visit by starting your return online.
Return by mail
Whether you need to return items purchased online or in a retail store, you can begin the mail-in return process online.
Get your shipping label
Start your mail-in return online to get a shipping label. With an THECLOSETSTORY shipping label, you can drop off your return at any Postal Service™ facility or mail it directly from your home. You just need to contact us first to get the label.
Please note: If no label attached we could not get the package well received, your refund will not be issued for chargebacks.
Exchanging an item?
Same process and conditions as return an item via mail.
Refunds vary depending on the method of payment and place of purchase. Please note that it can take up to 5 additional days for your bank or payment company to process the refund back to your card or account.
Online and phone orders
All online and phone orders will be refunded to the original payment type—with the exception of Total THECLOSETSTORY Rewards. Rewards will be refunded by check, which can take up to 3 weeks, starting the day we receive your return.
Store purchases returned to store locations will be refunded to the original payment type.
Store purchases returned by mail will be refunded by check. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return.
After a Co-op Member Reward and/or THECLOSETSTORY Co-op Mastercard Rewards (collectively called Total THECLOSETSTORY Rewards) are applied to a purchase, they can’t be credited back to your membership account. Instead, when you return an item, we’ll fully refund the amount of the Total THECLOSETSTORY Rewards used as follows:
- the portion of the purchase made with Total THECLOSETSTORY Rewards will be refunded in cash. Purchases of $500 or more made with cash and/or Total THECLOSETSTORY Rewards will be refunded by check.
- the portion of the purchase made with Total THECLOSETSTORY Rewards will be refunded via check. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return.
All online orders using PayPal will be refunded to the original PayPal account.
All online orders using Apple Pay will be refunded to the credit card associated with the Apple Pay account when returned by mail only.
Address:554 Decatur St SE, Atlanta, GA 30303